Shipping Policies
DELIVERY TIME FRAME. All in stock items are processed (including personalization) in accordance with the processing time frame listed on the product detail page of each product and then are shipped via the method desired. Due to factors such as unexpectedly high demand for a product or manufacturer delays, some items may take longer to process. If a situation like this arises we will notify you promptly via email. Rush Service is available on some items (see "Rush service available" on product detail page) for an additional fee guaranteeing your order will be processed in 24-48 hours or less and then shipped via your desired method. Rush Service orders must be placed via phone. Rush service is not available on all logo imprint projects.
*SHIPPING CALCULATION. Shipping is calculated off the sub-total of an order.
SHIP FROM. Items may be shipped from multiple fulfillment centers and may arrive separately. You will not incur additional shipping charges under these circumstances. When necessary, we reserve the right to adjust shipping methods as long as your order is still processed and delivered on time. As items in your order ship, we will notify you via e-mail or you may click on the "Track Your Order" button in the header for tracking information on your order.
SHIP TO. Orders can ONLY be delivered to physical U.S. Zip codes. Sorry no P.O. Boxes or APO addresses will be accepted. Alaska and Hawaii must choose 2nd day or Next day shipping methods.
FREE SHIPPING. From time to time we will either offer free shipping on specific products or on your order total. These promotion rates apply at the time of purchase only. If a specific item is part of a free shipping offer, it will be displayed on the detail page and the item total will be excluded from the shipping calculation.
INSUFFICIENT ADDRESSES. If you make a mistake, or provide insufficient delivery information, our shipping company will charge an additional delivery fee or address correction fee ($5.00 -$10.00), which will in turn be passed on to you.
OVERSHIP. Because some products we sell are large, bulky and heavy, our cost to ship them is higher than for other items. Therefore, these large items have an overship charge in addition to regular shipping/handling charges. This amount will be added to your overall shipping costs and displayed on the order review page prior to completing your order.